Support    Billing

ManagedPro's online support consists of our online helpdesk, live chat and remote assistance. With our online helpdesk, you can submit a ticket and our staff will be able to assist you. The ticketing system allows us to keep a record of the problems you have faced and their resolution. Livechat enables you to ask quick questions to our response team.

If remote assistance is required, we can connect to your computer and control it remotely. Your control always has priority and we will be able to watch us work as if we were beside you. Remote assistance is suitable for light configuration and tasks that do not require our physical presence.

ManagedPro's Managed Support service maintains and upkeeps your IT infrastructure for you. It can involve round-the-clock monitoring of servers and pro-active servicing all the way down to PC setup and email configuration depending on the level of support you require. Bottom line is we get things working so you can concentrate on other aspects of your business.